Terms & Conditions

TERMS & CONDITIONS 2018

 

MAKING YOUR RESERVATION

  • Book­ings made for the peri­od between 1st of Jan­u­ary to 19th June and between 16th Sep­tem­ber to 31st Decem­ber 2018

We require a cred­it card to guar­an­tee the reser­va­tion at the time of the book­ing. your card will be used to secure your book­ing and will only be charged in case of late can­cel­la­tion or no-show unless you use the non refund­able rate and on that case the pay­ment will be tak­en in full at the time of the book­ing, please check our can­cel­la­tion pol­i­cy.

  • Book­ings made for the peri­od From 20th June to 15th Sep­tem­ber 2018

There is a min­i­mum stay require­ment of  4( four ) weeks for some of the apart­ments types at all our prop­er­ties please check with our  Reser­va­tions team for a list of the apart­ments and their min­i­mum stay require­ments. We require one week non-refund­able deposit at the time of book­ing and full pre-pay­ment of remain­ing bal­ance 30 days pri­or to arrival date.  In the event of non-pay­ment the reser­va­tion will be auto­mat­i­cal­ly can­celled  and the apart­ment released .

  • Book­ings of 30 to 60 nights stay

We require a one week non-refund­able deposit at the time of book­ing.  The remain­ing bal­ance is payable at Check-in.

  • Book­ings of 60 nights stay and over
    We will require one week non-refund­able deposit at the time of the book­ing, 2 months of accom­mo­da­tion rental pri­or to arrival or at check-in date. The remain­ing bal­ance can be payable on a month­ly basis 30 days in advance.
  • Group book­ings of 2 or more apart­ment units
    We will require a 30% non-refund­able deposit of the total accom­mo­da­tion rental at the time of the book­ing.

 

PAYMENT

We accept pay­ments by Cash, Cred­it or Deb­it cards and Bank Trans­fer. We require full accom­mo­da­tion  rental pay­ment at the time of  check-in on book­ings made for the peri­od  from  1st Jan­u­ary to 20th June and from 16th Sep­tem­ber  to 31st of Decem­ber  unless you’ve cho­sen a non-refund­able rate which is  payable at the time of book­ing. For book­ings made for the peri­od from 20th June to 15th Sep­tem­ber we require one week non-refund­able deposit at the time of book­ing and full pre-pay­ment  of remain­ing bal­ance  30 days pri­or to arrival date.  In the event of non-pay­ment the reser­va­tion will be auto­mat­i­cal­ly can­celled and the apart­ment released .

Notes:  The prop­erty reserves the right to pre-autho­rise cred­it cards pri­or to arrival. And you must present the same cred­it card used for pay­ment at the check-in.

 

CANCELLATION POLICY

  • For book­ings made for the peri­od between 1st of Jan­u­ary to 19th June and between 16th Sep­tem­ber  to 31st Decem­ber 2018 with the flex­i­ble rate

Noti­fi­ca­tion of can­cel­la­tion is required 14 days pri­or to arrival. For book­ings can­celled less than 14 days pri­or to arrival you will be liable for the full cost of the stay, unless the apart­ment can be re-let.  Once you have Checked-in you must give 14 days’ notice if a reduc­tion on your stay is required, or 100% charges will apply.

  • For book­ings made for the peri­od between 1st of Jan­u­ary to 19th June and between 16th Sep­tem­ber  to 31st Decem­ber 2018 with the non- refund­able rate

No amend­ments or can­ce­la­tion allowed

  • For book­ings made for the peri­od between the 20th June to 15th Sep­tem­ber 2018

Noti­fi­ca­tion of can­cel­la­tion is required 30 days pri­or to arrival date and sub­ject to re-let­ting on a short notice. For book­ings can­celled less than 30 days pri­or to arrival you will be liable for the full cost of the stay unless the apart­ment can be re-let.

*** Please note, that the one week paid at the time of the book­ing is non-refund­able.

  • Book­ings of 30 nights and over

Noti­fi­ca­tion of can­cel­la­tion is required 30 days’ pri­or to arrival date and sub­ject to re-let­ting on a short notice. For book­ings can­celled less than 30 days pri­or to arrival you will be liable for the full cost of the stay unless the apart­ment can be re-let.

Once you have Checked-in 30 days’ notice must be giv­en if a reduc­tion on your stay is required, or the same pol­icy will apply. Please note, that the one week rental paid at the time of the book­ing is non-refund­able.

  • Group book­ings of 2 or more apart­ment units

Noti­fi­ca­tion of can­cel­la­tion is required 30 days pri­or to arrival. Once you have Checked-in, you must give 30 days’ notice if a reduc­tion on your stay is required, or the same pol­icy will apply. Please note, that the one week paid at the time of the book­ing is non-refund­able.

RATES POLICY

  • Flex­i­ble rates

Your card will be used to secure your book­ing and will only be charged in case of late can­cel­la­tion or no-show. We reserve the right to pre autho­rize your card 14 days before your arrival.

Noti­fi­ca­tion of can­cel­la­tion is required 14 days pri­or to arrival. For book­ings can­celled less than 14 days pri­or to arrival you will be liable for the full cost of the stay, unless the apart­ment can be re-let.  Once you have Checked-in you must give 14 days’ notice if a reduc­tion on your stay is required, or 100% charges will apply.

  • Non- Refund­able Rates

Your card will be charged at the time of book­ing. The reser­va­tion is non-can­cellable and does not allow any changes/ amend­ments and no refund will be offered for can­cel­la­tions, no-shows and ear­ly depar­tures.

 

CHECK-IN & CHECK-OUT TIMES

  • Check-in time is from 15:00
  • Check-Out time is by 11:00
  • Late Check-Out
    Late Check-out is sub­ject to avail­abil­ity and extra charges may apply. Please check with Recep­tion on the day of depar­ture.
  • Late Check-Out charges

From 12:00 to 15:00 — 50% of the dai­ly rate you are pay­ing
After 15:00pm 100% of the dai­ly rate you are pay­ing

 

SMOKING POLICY

All our prop­er­ties have a no-smok­ing pol­icy in line with UK leg­is­la­tion. This pol­icy cov­ers the burning/smoking of all sub­stances in our apart­ments, includ­ing incense. The prop­erty reserves the right to charge a penal­ty for non-com­pli­ance.

 

SECURITY DEPOSIT

At Check-in you will be asked for a secu­rity deposit to cov­er any inci­den­tal break­ages or dam­ages that may occur dur­ing the occu­pa­tion. The secu­rity deposit is usu­ally an autho­riza­tion on the guest cred­it card and this autho­ri­sa­tion will be can­celled fol­low­ing set­tle­ment of any out­stand­ing bal­ance on your bill at Check-out and if no inci­den­tal expens­es have been incurred.

An autho­ri­sa­tion is NOT DEBITED from the cardholder’s account. The amount is held on your cred­it card and released at check out.

 

Secu­ri­ty Deposits required  at our prop­er­ties are as fol­lows  :

  • 130 Queen’s Gate- Stu­dios and One Bed­room £300.00 Two Bed­room £800.00 Three Bed­room £1500.00 Four Bed­room Pent­house £2000.00
  • Claver­ley Court - Stu­dio and One Bed­room £300.00 Two Bed­room £1000.00 Beau­fort & Knights­bridge Suite £2000.00
  • May­fair House - One Bed­room £300.00 Two Bed­room £1000.00 Three Bed­room £1500.00 Four Bed­room Pent­house £2000.00
  • Ash­burn Court — Stu­dio and One Bed­room £300.00 Two Bed­room £800.00 Three Bed­room £1000.00
  • Queens Gate Court- Stu­dio and One Bed­room £300.00 Two Bed­room £800.00 Three Bed­room £1000.00
  • 20 Hert­ford - Stu­dio and One Bed­room £300.00 Two Bed­room £800.00 Three Bed­room £1500.00
  • Chilworth Court - Stu­dio and One Bed­room £300.00 Two Bed­room £800.00 Three Bed­room £1000.00
  • Foun­tain House - One Bed­room £300.00 Two Bed­room £800.00 Three Bed­room £1000.00 Four Bed­room Pent­house £2000.00
  • Man­son Place - One Bed­room £300.00 Two Bed­room £800.00 Three Bed­room £1000.00
  • Che­sham Court - Stu­dio and One Bed­room £300.00 Two Bed­room £600.00 Three Bed­room £1000.00
  • 17 Hert­ford — Stu­dio and One Bed­room £300.00

 

PROPERTY TERMS AND CONDITIONS

 

At check-in you will be asked to fill out and sign the reg­is­tra­tion card and pro­vide a proof of iden­ti­fi­ca­tion with pho­to (pass­port or UKID/driving license).  A sig­na­ture on the Reg­is­tra­tion Card indi­cates accep­tance of our Terms and Con­di­tions for the occu­pa­tion of an apart­ment at our prop­erty. Copies are avail­able to view at Recep­tion and in your apart­ment.  Please can we draw your atten­tion to the fol­low­ing addi­tional points:

RETURN OF APARTMENTS’S KEYS

The apartment’s keys must be returned to recep­tion on at check out and charges may apply for lost keys.

NON RESIDENT GUEST VISIT

All VISITORS must report to Recep­tion at the time of the vis­it. Due to Health and Safe­ty Fire Reg­u­la­tions all NON-RESIDENT guests can­not stay beyond MIDNIGHT.   Only the num­ber of per­sons reg­is­tered at the time of Check–in may occu­py the apart­ment. Under no cir­cum­stances is mul­ti­ple occu­pancy allowed. No ani­mals are to be brought into the apart­ment at any time.

TERMINATION OF STAY:

We reserve the right to ter­mi­nate your use and occu­pa­tion of your apart­ment imme­di­ately in the event of:
a. Non-pay­­ment of any monies due
b. Over­crowd­ing for any type of or sort of gath­er­ing
c. Unrea­son­able noise or behav­iour (which the man­age­ment reserve the right to deter­mine)
d. Unau­tho­rised par­ties or gath­er­ings in the apart­ment

PERFUME INCENSE BURNING STICKSBURNING OILS FRAGRANCE OR DIFFUSERS ARE NOT ALLOWED IN THE APARTMENT

We pro­vide accom­mo­da­tion for pri­vate res­i­den­tial use only and in a rea­son­able man­ner.  We only allow the accom­mo­da­tion to be occu­pied by the num­ber of per­sons con­firmed at the time of book­ing.  Oper­a­tion of any form of busi­ness from the accom­mo­da­tion or use of it for any ille­gal or immoral pur­pose,  will require you to vacate the accom­mo­da­tion imme­di­ately.  We have a zero tol­er­ance pol­icy towards behav­iour that is abu­sive, threat­en­ing or vio­lent towards our staff, our con­trac­tors or oth­er guests.  If you or any of your par­ty or any­one that you autho­rise to occu­py the accom­mo­da­tion behaves in this man­ner, we will ter­mi­nate your right to occu­py the accom­mo­da­tion imme­di­ately and we may report the mat­ter to the police.

NON SMOKING PENALTY

We fol­low a no smok­ing pol­icy in all premis­es and in all the apart­ments.  Smok­ers who ignore this restric­tion can be fined up to £ 500 to cov­er the cost of an out­side steam clean­ing com­pany to clean the entire apart­ment. Plus any income lost due to the apart­ment becom­ing unavail­able for occu­pa­tion by a new guest book­ing.

EXTENSION OF YOUR STAY

An exten­sion of your stay depends on avail­abil­ity and is at the dis­cre­tion of the man­age­ment.

The man­age­ment reserves the right to move you to anoth­er apart­ment of at least as good a stan­dard with­in the build­ing, if nec­es­sary. We will how­ever always attempt to avoid such moves.

INTERNET USAGE  

Inter­net usage is com­pli­men­ta­ry to all our guests. Please be aware that the man­age­ment can­not be held respon­si­ble for any vis­its to unau­tho­rized, restrict­ed or ille­gal sites. The user is liable and enters those sites entire­ly at their own risk.

DAMAGE OR LOSS  

The prop­er­ty reserves the right to charge for dam­age or loss caused by you to the apart­ment or its con­tents.  Com­pen­sa­tion will be demand­ed to cov­er the rea­son­able cost of repair or replace­ment, plus any income lost due to the apart­ment becom­ing unfit for occu­pa­tion by new res­i­dents.

PARTIES AND LOUD MUSIC  

We wish you to treat your apart­ment as your home, but ask you to respect the rights of oth­er guests to peace­ful enjoy­ment of their apart­ment. Par­ties and loud music are not allowed (which the man­age­ment reserve the right to deter­mine). Fail­ure to com­ply will result in guests being asked to leave imme­di­ate­ly.

RECOMMENDATIONS BY THE PROPERTY

The prop­er­ty can­not be held respon­si­ble for the ram­i­fi­ca­tions against com­pa­nies or estab­lish­ments rec­om­mended by us,  such as: Dry Cleaners/ Cars or Taxi Companies/ Restau­rants.

SAFE AT YOUR DISPOSAL IN YOUR APARTMENT

The prop­erty offers a safe in your apart­ment and we can­not be held respon­si­ble for any loss or dam­age to valu­ables left unat­tended in the apart­ment.

INVENTORY CHECK OUT

When vacat­ing the accom­mo­da­tion, you must leave the accom­mo­da­tion in the same con­di­tion as it was at the begin­ning of your stay, sub­ject to fair wear and tear. Where the accom­mo­da­tion or any item is not left in the con­di­tion required, you must pay us any costs which we incur in clean­ing, repair or replace­ment.